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FREQUENTY ASKED QUESTIONS

GENERAL • TICKETING• ACCESSIBILITY • EVENTS • VISITING BREC

 


GENERAL

What does BREC stand for?

Bunbury Regional Entertainment Centre

Box Office Opening Hours

The Box Office is open 10am to 4pm Monday, Tuesday, Thursday and Friday. During events, the Box Office and bar facilities are open 60 minutes prior to a performance.

Can I use my phone in the theatre?

It is a requirement of entry into performances that you turn your mobile phone off completely. Switching your phone to silent may eliminate the sound, but the light may disrupt other audience members.

Can I take a camera into the theatre?

Cameras and recording equipment are not permitted to be used in the auditorium at any time.

Where are you located?

BREC is located in the heart of the CBD at 2 Blair Street, Bunbury. It is on the corner of Blair and Symmons Street, next to the Hoyts Cinema.

Can I get seats upstairs?

If the performance is in Stage One and the Dress Circle has been opened, you can purchase tickets for upstairs. In some cases, the upstairs seating is not opened in which case seats cannot be purchased.

What is a BREC Presents show?

If a show is presented by BREC you know that that the show has been hand-picked by us for our loyal audience. We curate the BREC Presents program to include high quality, innovative original works. Shows presented by other touring companies have hired our venue.

How do I find out what’s on?

Our BREC presents program as well as special events are listed on our website and social media channels. If you’d like to be the first to hear about what’s on, join our mailing list to have all the latest entertainment news straight to your inbox

How long before the show do I need to arrive?

BREC opens 60 minutes prior to the performance or event; you can arrive any time during that time to enjoy BREC’s bars and café facilities.

How many seats are available?

There are 796 seats available in the Stage One Theatre and 242 seats in the Cube Theatre.

Can you take food and drink into the auditorium?

Yes, food and drinks purchased from the BREC bar and cafe are permitted.

Lost Property

If you’ve lost something at BREC head to our Box Office and we’ll do our best to help. Alternatively, call 08 9792 3111.

WIFI

Need to stay in touch with the office? Or just can’t wait to post a selfie? No problem. Visitors to BREC can connect to wifi across the entire venue free of charge.

Prams

Prams are not permitted in the auditorium. They can be left in the foyer in a suitable and safe place.

Do you sell gift vouchers?

We have gift vouchers available for purchase at any time during the year. These can be for the amount that you prefer and can be personalised with a message from you. Denominations of $25, $50 or $100 can be purchased online, over the phone or in person from our Box Office.

What if I arrive late?

Usually, you can enter the auditorium after the performance has commenced. However some shows stipulate no late comers be allowed to enter the auditorium until a suitable break in the performance. This may be during the interval.

Medical Assistance

We always have trained first-aid staff available in the event of an accident or incident, but you can approach any of our BREC team for immediate assistance.

COVID-19

Our priority is to keep our visitors and staff safe. Our health and safety measures include:

  • Enhanced frequent cleaning and disinfection of venue spaces
  • Providing hand sanitiser and hand washing facilities throughout the building
  • Continuing to follow the latest WA Government health guidelines and updating our procedures as necessary

We ask that you take care of each other during your visit and not attend the venue if you feel unwell, or have experienced symptoms of COVID-19. Please note these directions are subject to change and are responsive to government directions regarding Covid-19.

Do you have any job vacancies?

Please check our Job Vacancies page.

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TICKETING

How can I book a ticket?

You can book online, over the phone or by visiting our Box Office. We accept payment by credit card (VISA or MasterCard), cash or gift vouchers.

Refunds and exchanges

BREC’s refund and exchange policy reflects the principles outlined in the Live Performance Australia (LPA) Ticketing Code of Practice.

Tickets are not refundable. Refunds are only available as per the Live Performance Australia Ticketing Code of Practice. You have the right to a refund (minus the booking fee) if the event to which you purchased an authorised ticket is cancelled, rescheduled (and you cannot attend the rescheduled event) or significantly relocated.

We do not give refunds or exchanges under any other circumstances including changing your mind, sickness, holidays or wanting to exchange tickets to the same performance on another date.

What happens if my performance is cancelled or postponed?

If the performance or event that you were scheduled to attend is cancelled or postponed, we will be in touch at the earliest opportunity via email and via SMS (where a mobile number is provided).

In the event of a cancellation, you will be given the option to either exchange your tickets to an alternative performance of the same show (where applicable), or receive a full refund.

Should your event be rescheduled, your booking will automatically be valid for the new date and time. If you’re unable to attend, you will be given the option to either exchange your tickets to an alternative performance (if applicable), or receive a refund minus the booking fee if requested within 28 days of notice of reschedule. No refunds or exchanges will be available after this period.

Will you be refunding my travel/hotel?

Bunbury Regional Entertainment Centre is not liable for any additional expenses incurred by customers in the event of a cancelled performance.  Please contact your individual travel company/hotel directly.

Beware of Ticket Resellers

Tickets purchased via websites including Viagogo, eBay, Gumtree, Facebook, or any other unauthorised seller risk the possibility of being fake and void and may not be honoured by the venue. Tickets for all shows at BREC should always be purchased direct from our Box Office or from our website.

Companion Cards

BREC recognises the Companion Card for all performances. Companion Card holders will not be required to pay for tickets for their carer. Please let the Box Office know you have a Companion Card when you book your tickets.

Can my child sit on my knee?
Please check the individual show page information to find out if there is an age restriction for your event. Children under the age of 12 months do not require a ticket and must be seated on a parents lap. Children above this age are required to purchase a seat ticket. It is the customer’s responsibility to check the suitability of a performance for any children in their party, regardless of any official age recommendation guidance.

Concession/Pensioner Discount

Discounted ticket prices are available for

  • Commonwealth Seniors Health Card (Services Australia)
  • Pensioner Concession Card (Services Australia)
  • Health Care Card (Services Australia)
  • Full time students

Why is there a $3.50 booking fee?

The booking fee covers what it costs us to sell you the ticket, including Box Office staff wages, ticket stock, printing, internet charges and card fees. These used to all be separate fees, but we have now consolidated these to a single booking fee of $3.50, in keeping with the LPA ticketing Code of Practice.

Can I change my seats after completing my purchase?

You can change your seats to a performance once they have been booked. If the tickets have been paid for and you want to change them, we require the tickets to be returned to the Box Office and an exchange fee will apply to the new tickets. This fee varies for each performance, so please check with the Box Office team.

Can I lay-by my tickets?

Want to come to the show but can’t afford to pay for your ticket right now? Speak to our friendly box office team about reserving a ticket. Once your ticket is reserved the full amount will need to be paid one week prior to the performance or the reserved tickets will be released. Please be aware this service is not available for online purchases.

Is there a discount for group bookings?

On selected shows there is a group booking discount, which can be accessed when booking online or simply ask our Box Office team when booking in person or over the phone.

What is BREC Access?

BREC Access is a doorway to the arts that’s always open! We want everyone to have the opportunity to see a show at BREC.

So here’s our offer: for some BREC Presents shows, we make some seats available for those who need a good night out but who can’t manage full price at the moment and we invite those who can to ‘pay it forward’ and choose a higher price.

Just choose your BREC Access price when purchasing your ticket. BREC Access tickets for each show are strictly limited.

BREC ACCESS TICKETS

$10.00 OPEN – I need a good night out but the cost of living is starting to bite!
$25.00 ENTER – I need a good night out but can pay a bit more
$70.00 FLING – I want to pay it forward and fling open the doors for someone else

 

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ACCESSIBILITY

BREC is committed to providing an accessible and inclusive venue for all our guests, and offers a range of accessibility options and facilities to ensure all patrons have an enjoyable event experience.

Our usual facilities include:

  • 4 ACROD parking bays located in the car park adjoining the main foyer entrance
  • Wheelchair access on the ground floor through the main automatically opening glass entrance doors at Box Office and in the Stage One foyer.
  • Lifts to the second storey of the building
  • The Box Office has a wheelchair accessible counter
  • Universal accessible toilet available on the ground floor and upper level. These rooms also have changing facilities.
  • EnChroma Colour Accessibility Program

How do I book an accessible seat?

It is recommended that people with special requirements state their needs when booking tickets.

By phone – 1300 661 272

By email – Please email boxoffice@bunburyentertainment.com and our Box Office team will get back to you to discuss your booking requirements.

Wheelchair Accessibility

The venue has full wheelchair access to our conference spaces, the Sky Bar, Cube Theatre and Stage One theatre. Wheelchair seating is restricted and limited, so you will need to make a booking with our Box Office team by calling 1300 661 272.

Assistance Dogs

Assistance Dogs are welcome at BREC, but we do not recommend that you bring them to events where noise levels are high. Just speak to our Box Office team when you book your ticket.

What if I have a hearing impairment?

Hard of hearing units are available free of charge, so people with hearing difficulties will now find it easier to enjoy live shows and movies. The units provide a more personal control of the volume, making it easier to hear dialogue or music, and can be used at any seat in the house. Please request a unit when you make your booking.

What is the EnChroma Colour Accessibility Program

BREC are proud to be the first theatre in Australia to offer the EnChroma Colour Accessibility Program, to support people experiencing colour blindness see an expanded range of colours while attending a show, film or event at BREC. Find out more here!

 

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EVENTS

Can I hire the venue?

BREC has a range of flexible spaces to suit every event, from intimate meetings to large scale conferences and trade shows, awards ceremonies and wedding receptions to world class theatre performances. Find out more!

How do I get a quote for my event?

One of our experienced BREC Experience team will happily provide you with a quote for your event. The events office is open Mon-Fri, 9am to 3pm. You’ll find contact information for our events office here. If you’d rather just get on and make a booking, complete the enquiry form here.

Can you help with production for my event?

Our in-house production team is here to help you, from audio visual hire to full management of a slick professional production. Email us at events@bunburyentertainment.com for more information.

Is there any discount for not-for-profit organisations?

We provide heavily discounted rates on our venue hire fee if you are a local not-for-profit group, school or community group. You’ll find contact information for our events office here. If you’d rather just get on and make a booking complete the form below.

 

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VISITING BREC

What accommodation and restaurants are nearby?

Bunbury offers a range of accommodation and restaurants just a short 5 minute walk from BREC. Find out where to eat, drink and sleep here: https://visitbunburygeographe.com.au/

Is there parking onsite?

There are numerous options for parking onsite at BREC and in the Bunbury CBD. Check signs for how long you can stay.  Visitor and shopper car parks allow you to stay up to 3 hours for free but some spaces require a ticket. Please read signs and follow directions of the parking space. More information on parking in Bunbury can be found here: https://bunbury.wa.gov.au/live/handbook/smart-parking-in-bunbury

Getting there by public transport

We’re located in the heart of the Bunbury CBD, which is serviced by a network of coach and rail services from Perth, Mandurah, the South West and Great Southern regions. A daily bus service runs between the Bunbury Passenger Terminal and Central Bunbury Bus Station, as well as local bus routes servicing the Greater Bunbury region. Taxis are available 24/7 call 131 008.

  • Trans WA
  • South West Coach Lines

 

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